Nowadays, more and more enterprises hope to improve the competitiveness of their employees through training and talent, however, to implement a successful talent training program, knowledge management has become a crucial link, because it can provide the required “fuel” for the enterprise organization.
What is Knowledge Management?
Knowledge management involves how to effectively capture, summarize and share employee knowledge, experiences and lessons learned. However, companies often fall into formalized misconceptions when implementing knowledge management. To avoid these misconceptions, we will avoid exploring some of the issues that need to be addressed in knowledge management.
Knowledge management is not about forcing employees to share knowledge and experience
Forcing employees to share their work and technical knowledge usually does not yield the desired results. Employees may worry that sharing their knowledge and experience accumulated over the years will result in them no longer being unique and thus easily replaced. To avoid this, knowledge sharing should be based on dedication, and employees should realize the benefits of sharing knowledge for themselves as well as for the entire team.
Text is difficult to record tacit knowledge
Some key knowledge is tacit and difficult to accurately express in writing. For example, a salesperson’s judgment of micro-expressions, a designer’s aesthetic thinking, and a doctor’s nervousness during surgery all fall into this category. This knowledge is difficult to record in traditional documents, and needs to be shared in more flexible ways, so for example, exchanges on special occasions, hands-on demonstrations, and so on
How to carry out effective knowledge management?
Offline sharing and online retention for a shared knowledge base
Organizations can adopt a combination of offline and online approaches to knowledge sharing. Offline sharing increases employee engagement, while online retention makes it easy to review content at any time. The online training system Final LMS supports users to upload multiple types of test questions into the system. Employees can study repeatedly in their free time to enhance their understanding.
Help employees understand different positions
Through job rotation and role switching, employees are able to better understand the work logic and problems of different functions. This helps improve cross-functional cooperation and helps teams solve problems more practically.
Focus on experience sharing
Employees’ failures and successes are valuable lessons. By sharing these experiences, other employees can learn how to avoid mistakes and how to deal with challenges.
By building a learning organization, companies can better meet challenges, improve competitiveness, and foster innovation. Through effective knowledge management, employees can better learn and solve problems, while providing strong support for the strategic decisions of the organization. It not only facilitates the accumulation of knowledge, but also stimulates innovative thinking, allowing companies to remain competitive in a constantly changing market.