1. What are the purchasing options for FinalLMS?

FinalLMS offers an annual per-person purchasing model with three versions: Team, Enterprise, and Group. Users can purchase based on their needs and renew through the backend upon expiration.

2. Will a relevant agreement be signed upon purchase?

If you need to sign a contract, service agreement, or confidentiality agreement with us, please contact us to review the details.

3. Questions regarding the expiration of paid accounts?

After the usage period expires, if the account remains inactive for over a year, the data will be cleared. If you do not renew, you can still access free user features. For permanent data storage, consider purchasing the on-premise.

4. If the paid membership features are insufficient, can it be upgraded?

Please contact us directly to pay the difference and access a higher tier edition.

5. What will happen after my account downgraded to a free plan?

If your subscription ends - either because it expires, or because you decide to cancel, all the paid features will be lost. Naturally, you can still use our free plan even after your subscription expires.

6. Does FinalLMS provide On-premise edition?

Yes, FinalLMS provides On-premise edition for users who are looking for online learning solution. You can download our On-premise edition for free trial.

7. Do You Offer Refunds?

8. What is an Active User (AU)?

An active user (AU) is anyone who logs in to use FinalLMS within a billing period. Each plan is priced based on the number of active users.